Help
Answers to the most frequent questions. If you cannot find what you need, write to us.
Getting started
How do I set up a new device?
Install the app, open it and scan the setup code from the office cockpit. Then choose whether the device works in the workshop (PIN login) or in the office (email login).
How do I get QR labels for vehicles and tools?
In the office cockpit, tap «Print label» under Vehicles or Tools. The labels fit common label printers and work with any camera.
What happens when I scan a code with my phone?
If the app is installed, it opens the vehicle, device or work card directly. Without the app you land on a page with a link to the download.
Daily use
What happens without Wi-Fi?
You keep working as usual. Sign-offs, photos and clock times are stored on the device and sent as soon as there is a connection. The top right corner shows whether everything has been transferred.
Two people signed off the same step. Which counts?
The first sign-off counts. The second person sees «already signed off by …». Nothing is lost.
Why is the «Sign off» button locked?
The button always says what is missing: for example a scanned torque wrench, an expired calibration or a missing approval.
Data and integration
How do orders and parts lists get from our ERP into the cockpit?
Via an Excel or CSV export from the ERP. We agree the template with you during setup. Clock times go back the same way.
Can we reuse existing instructions?
Yes. Existing Word or PDF instructions become work cards with steps, photos and material. The original photos are kept.
Where is our data stored?
On servers of Hetzner Online GmbH in Germany. Details are in the privacy policy and the data processing agreement.